Refund Policy

Refund Policy

At SLCPETS, customer satisfaction is our priority.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized products
• Items damaged due to misuse

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Need Help?

Email us anytime at:

support@slcpets.com